2262 Honolulu Avenue
Montrose, California, USA 91020
Phone: 818-248-7686
 
 

Online Order Policies
Needle in a Haystack is a "brick and mortar" retail store located in Montrose, California.
We've been providing our customers with friendly, personal service since 1973.


   PRIVACY

  • We will not release personally identifiable information about you without your permission (except as needed to provide to you the products or services you have expressly requested).
  • Payment information (Credit Card or PayPal) is sent through a "secure session" established with Secure Socket Layer (SSL). This technology protects your credit card information against unauthorized access.
  • Personal information you provide (such as name, address, phone, and e-mail) is never released to any third party for promotional purposes.
  • Credit Card payments for orders placed online are securely processed via PayPal merchant services, a TRUSTe licensee.

   SHIPPING

  • Orders shipped to a U.S. address are sent via United Parcel Service (UPS) or the U.S. Postal Service (USPS).
  • Estimated total shipping charges are indicated in your shopping cart on checkout, but additional charges may be incurred if the shipping weight exceeds 2 pounds or for orders of more than 5 items. We will notify you by e-mail of any additional shipping charges that may apply.
  • Your order will usually be processed and shipped within 3-5 business days unless the item is backordered. You will receive an e-mail confirmation of your order indicating estimated delivery time if backordered.
  • For inquires regarding your shipment status, please Email Us.

   SALES TAX

  • State sales tax of 8.75% will be added to orders delivered within California.

   ONLINE ORDERS ARE FOR US DELIVERY ONLY

  • Items available for online ordering are for shipment only to US destinations.
    We do not currently ship outside of the Continental US.

   REFUNDS AND RETURNS

  • Returns are only accepted for damaged or incorrect items. In such cases, you must contact us within 14 days of receipt of the merchandise and obtain a Return Authorization by contacting us via mail, phone or e-mail. Returned items must be in new, unused condition.
  • We will pay return shipping if the return is due to our error.
  • No returns will be accepted without a Return Authorization number.
  • If your purchase is damaged during shipment, please notify the carrier (UPS or USPS) and contact us via email within 48 hours to make arrangements for replacement or refund.

Shop Hours

Mon: Closed
Tue, Wed, Fri: 10:30am-5:00pm
Thurs: 10:30 - 6:30pm
Sat: 10:00am-5:00pm
Sun: Closed
Email Us
 

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