PRIVACY

• We will not release personally identifiable information about you without your permission (except as needed to provide to you the products or services you have expressly requested).
• Payment information (Credit Card or PayPal) is sent through a "secure session" established with Secure Socket Layer (SSL). This technology protects your credit card information against unauthorized access.
• Personal information you provide (such as name, address, phone, and e-mail) is never released to any third party for promotional purposes.
• Credit Card payments for orders placed online are securely processed via PayPal merchant services, a TRUSTe licensee.

   SHIPPING

• Orders shipped to a U.S. address are sent via United Parcel Service (UPS) or the U.S. Postal Service (USPS).
  
• Estimated total shipping charges are indicated in your shopping cart on checkout, but additional charges may be incurred if the shipping weight exceeds 2 pounds or for orders of more than 5 items. We will notify you by e-mail of any additional shipping charges that may apply.
• Your order will usually be processed and shipped within 3-5 business days unless the item is backordered. You will receive an e-mail confirmation of your order indicating estimated delivery time if backordered.
• Inquires regarding your shipment status may be directed to jody@needhay.com.
  

   SALES TAX

• State sales tax of 8.75% will be added to orders delivered within California.

   ONLINE ORDERS ARE FOR US DELIVERY ONLY

• Items available for online ordering are for shipment only to US destinations.
  We do not currently ship outside of the Continental US.

   REFUNDS AND RETURNS

• Returns are only accepted for damaged or incorrect items. In such cases, you must contact us within 14 days of receipt of the merchandise and obtain a Return Authorization by contacting us via mail, phone or e-mail. Returned items must be in new, unused condition.
• We will pay return shipping if the return is due to our error.
• No returns will be accepted without a Return Authorization number.
• If your purchase is damaged during shipment, please notify the carrier (UPS or USPS) and contact us via email within 48 hours to make arrangements for replacement or refund.